FAQ

1.PERGOLA

 

How do I secure my pergola to the ground?

Your Tier1 pergola comes with specialized anchor fittings, enabling it to be stably fixed not only on smooth and level concrete areas but also on firm gravel surfaces after proper preparation, thus offering you more installation options and enhancing its versatility in different outdoor environments.

I live in a place that gets heaps of snow and wind. Will this damage my pergola?

 We offer different models of gazebos and pergolas to meet the needs of various customers and adapt to different environments. For example, gazebos are sturdier than pergolas. Moreover, gazebos come in two types, namely fabric-top and hardtop, and their snow-bearing capacities are different. As for pergolas, we have ones with fabric coverings and louvered ones. The former has no ability to bear snow at all, while the latter can handle some snowy and rainy weather when its louvers are opened. For specific situations, we recommend that you consult our customer service email at services@tier1home.com to get professional guidance.

Do I require a building permit to install my tier1 pergola?

 Generally speaking, it's often unnecessary to secure a permit for installing your tier1 pergola. if you have concerns in this regard, you can also contact the community first to confirm.

How to install the tier1 pergola?

We’ve made assembly and installation as easy as possible. Your tier1 pergola comes packaged with a custom toolbox, which contains all the necessary screws, bolts, and other components for attachment. Additionally, we offer a detailed instruction manual and helpful installation videos. On average, a couple of people equipped with a fundamental set of tools can complete the installation of a tier1 pergola within a relatively short period. If you're seeking professional installation services, reach out to us at services@tier1home.com

. Our customer service team will assist you in locating certified experts in your vicinity.

 

2.FIREPIT

 

Is the Tier1Home outdoor fire pit safe to use?

Absolutely. Tier1Home outdoor fire pits are meticulously engineered with multiple safety features. They feature a wide and stable base to thwart tipping, even on uneven surfaces. Adequate ventilation systems are incorporated to optimize combustion safety. Nevertheless, it's imperative that you adhere strictly to the enclosed safety guidelines. Always maintain a safe clearance from flammable objects and never, under any circumstances, leave the fire unattended.

What kind of fuel can I use?

For our wood-burning models, we advocate using seasoned hardwood. Seasoned hardwood burns cleaner, emits fewer sparks, and reduces excessive smoke. If you have a propane-enabled Tier1Home fire pit, ensure you use high-quality propane. Steer clear of using green or treated wood, as well as any combustible materials that could discharge noxious fumes upon burning.

How do I clean the outdoor fire pit?

Once the fire has cooled to a safe temperature, use a stiff wire brush to meticulously scrub away ash and debris from the interior. For the exterior surface, a gentle mixture of mild detergent and warm water, along with a soft sponge or cloth, will effectively remove dirt, soot, and grime. After cleaning, dry the fire pit thoroughly to prevent rust formation, especially if it's fabricated from metal.

Can I leave the fire pit outside all year round?

Tier1Home fire pits are crafted to brave the elements, but for optimal longevity, we have equipped some models of firepits with weatherproof covers.if your fire pit model does not come with cover inbox, we encourage you to purchase one by contacting our customer service team at services@tier1home.com.during inclement weather, prolonged periods of inactivity, or when snow and rain are prevalent. A weatherproof cover safeguards against rust, corrosion, and other forms of environmental wear and tear. In regions with frigid winters, additional steps like draining any trapped water may be necessary.

How do I start a fire in the fire pit?

If it's a wood-burning variant, initiate the process by arranging a small quantity of dry kindling, such as twigs or paper, at the bottom. Subsequently, stack small pieces of firewood in a crisscross formation on top. Employ a long-handled lighter or matches to kindle the kindling. For propane fire pits, simply turn on the gas valve and activate the built-in ignition system as per the manufacturer's instructions.

What size fire pit should I choose?

The ideal size hinges on your specific requirements and the available outdoor space. If you envisage hosting sizable gatherings and have ample patio or yard area, a larger fire pit with a diameter exceeding 36 inches could be a prudent choice. Conversely, for more snug and personal settings, or if space is at a premium, a 24 - 30 inch diameter fire pit would likely suffice. Also, factor in the number of people you anticipate gathering around it.

Does the fire pit come with a warranty?

Indeed, We provide users with a 1-year Limited Warranty. However, our warranty agreement only covers manufacturing defects and does not include damages caused by improper use, negligence or natural disasters. Please refer to the detailed warranty documents to understand the full terms and conditions.

Can I cook food on the fire pit?

Some Tier1Home fire pits are outfitted with optional grill grate attachments, facilitating basic outdoor cooking. When using these features, ensure you use appropriate cooking utensils and abide by food safety protocols. Bear in mind that if you're cooking over a wood-burning fire, the smoke and ash might influence the flavor of the food. Hence, you may opt to use a separate cooking zone for more refined culinary creations.

 

 3.GRILL

 

What fuel does the grill use?

We offer a diverse range of grill models, each capable of accommodating different types of fuels. Among them, the wood-burning and charcoal grills have consistently been our top sellers. We've also designed models equipped with controllable dampers and air outlets replacing the control knob for users fond of the vintage style.

How do I clean the grill after use?

When you finish grilling, while the grill is still warm, use a wire brush to scrub the cooking grates and remove food debris. For the rest of the grill, turn it off and let it cool completely. Then, wipe the exterior with a damp cloth and use a small brush to clean the burner area.

Can I adjust the heat on my grill?

Certainly. Most burners have their own control knob. To raise the heat, turn the knob clockwise to increase the gas flow. To lower it, turn counterclockwise. This way, you can create different heat zones for various cooking needs. For those users with a preference for the vintage style, we've also designed models equipped with controllable dampers and air outlets to replace the control knob.

Is it safe to use the grill in a windy area?

Although the Tier1Home grill is built sturdily, it's better to use it in a relatively sheltered place during windy days. Strong winds can disrupt the flame and affect cooking efficiency.

Does the grill come with a warranty?

Yes, We provide users with a 1-year Limited Warranty. However, our warranty agreement only covers manufacturing defects and does not include damages caused by improper use, negligence or natural disasters. Please refer to the detailed warranty documents to understand the full terms and conditions.

What accessories can I get for my Tier1Home grill?

We offer several useful accessories. There's a grill cover to protect the grill from rain and sun, extra grates for more cooking space, and a rotisserie kit for delicious roasted meats. You can find them on our website or contact our customer service.

 

4.PATIO FURNITURE

 

How do I clean my Tier1Home patio furniture regularly?

For fabric cushions, use a mild detergent and warm water. Gently scrub with a soft brush, then rinse thoroughly and let them air dry. For metal or plastic frames, wipe down with a damp cloth and a small amount of all-purpose cleaner. Avoid using harsh chemicals that could damage the finish.

Can I leave my patio furniture outside during winter?

It depends on the type of furniture. If it's made of weather-resistant materials like certain metals or high-quality plastics, it can usually withstand mild winters. However, for wooden furniture or those with fabric cushions, it's best to store them in a dry, sheltered place to prevent damage from snow, ice, and freezing temperatures.

How do I protect my patio furniture from the sun?

Use patio umbrellas, awnings, or pergolas to provide shade. You can also apply a UV-protectant spray to fabric cushions and some plastic furniture. Regularly rotate the furniture so that all sides get equal exposure to the sun, reducing the risk of fading and deterioration.

What's the best way to arrange my patio furniture for entertaining?

Consider the flow of traffic and conversation areas. Place seating in a circular or semi-circular pattern to encourage interaction. Leave enough space between tables and chairs for people to move comfortably. Add side tables for drinks and snacks, and don't forget to position the furniture to take advantage of any views or natural light.

How do I prevent my patio furniture from tipping over?

For larger pieces like tables, make sure the legs are on a level surface. You can use furniture pads or coasters under the legs to improve stability. In windy areas, consider anchoring lightweight furniture to the ground or using weights like sandbags to keep it in place.

Is it okay to use my patio furniture on grass or gravel?

It's generally okay, but for long-term use on grass, furniture legs can sink and cause instability. You can use patio pavers or a platform under the legs to distribute the weight evenly. On gravel, make sure the surface is relatively flat and consider using mats or pads to prevent scratching and to keep the furniture from wobbling.

 

5.SHED

 

How should I ventilate my Tier1Home shed?

It's important to ensure proper ventilation. Keep the door ajar when possible, especially during warm and humid days. You can also install small vents near the roof if needed. This helps prevent moisture buildup, which could lead to mold or mildew growth inside the shed.

Can I paint or decorate my shed?

Yes, you can customize the look of your shed. Use exterior-grade paint or decorative elements. Just make sure to clean the surface thoroughly before painting. When applying decals or other decorations, follow the manufacturer's instructions to ensure they adhere well and don't damage the shed over time.

What's the best way to organize items inside the shed?

Start by categorizing your belongings. Use shelves, hooks, and storage bins. For example, hang gardening tools on hooks, place small parts in labeled bins, and stack larger items on sturdy shelves. This makes it easier to find what you need and keeps the shed tidy.

How do I protect my shed from pests?

Inspect the shed regularly for any holes or gaps where pests could enter. Seal them with caulk or other appropriate materials. You can also place pest repellents, like cedar chips or mothballs, around the perimeter. Keep food items stored in sealed containers to avoid attracting rodents.

Is it okay to use electrical appliances in the shed?

If you need to use electrical appliances, ensure the shed is wired safely. Hire a professional electrician to install proper outlets and wiring if necessary. Avoid overloading circuits and always unplug appliances when not in use. Also, keep cords away from water sources to prevent electrical hazards.

What should I do if my shed gets flooded?

First, remove any waterlogged items as quickly as possible. Open all doors and windows to air out the shed. Use fans or dehumidifiers to speed up the drying process. Check for any damage to the structure or items inside and repair or replace them as needed.